VC-backed scale-ups in the UK and US trust us to build their CSM teams
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As customer bases grow, CSM teams often get stretched across onboarding, retention, expansion, and reactive customer support. Hiring people who can balance all of that, and still operate independently in a fast-moving scale-up, is difficult.
MDT gives you access to high-performing customer success talent in South Africa, sourcing and hiring candidates with the empathy, communication, and active listening skills needed to build strong customer relationships.
- Together, we define what a strong CSM looks like for your team
- Align on the profile, priorities, and must-have qualities
- Define a clear hiring roadmap
- We curate a shortlist of the top 0.1% of South African CSMs
- You interview and make final hiring decisions exactly as you would for an onshore hire
- We handle vetting, references, contracts, and onboarding
- You manage priorities and day-to-day direction
- We take care of HR, payroll, and compliance
- Your offshore CSMs work from our incredible Cape Town office
As customer bases grow, CSM teams often get stretched across onboarding, retention, expansion, and reactive account support. Strong CSMs are expensive to hire onshore, which makes it harder to build enough capacity without putting pressure on budget.
South Africa offers the communication skills, customer-facing judgement, and commercial awareness needed for this level of hire - at significantly lower cost. As a result, you’re able to build more customer success capacity, maintain quality, and reduce costs by up to 50%. This gives you leverage to invest more in other high-impact hires and priorities.
All hires are covered by The MDT Guarantee. As your partner in building your offshore team, we’re committed to finding you the perfect hire. But if a hire doesn't work out, we'll find an alternative option ASAP.
No - your team manages priorities, workflows, and performance. We're responsible for people ops: employment, HR, retention, and on-the-ground support.
Once we begin the process, we typically deliver a curated shortlist of high-quality candidates within two weeks. From there, timelines depend on your interview process.
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